The Rug & Fabric Care Company

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Rug Cleaning

THE PERFECT RUG CAN TAKE YOU PLACES.
WE CAN HELP YOU STAY.

A beautiful rug can transform a room, providing a sense of place and a feeling of luxury, grandeur, sophistication or warmth.

Whatever it is you want to feel in that room, the perfect rug can take you there.

Unfortunately, your rug will fade over time, but we can help to bring it back. If you’ve invested in quality and craftsmanship
to begin with, why wouldn’t you use professional rug cleaning services in Sydney?

Rug Cleaning Sydney

Whatever kind of rug you have, we can help! Listed below are some of the rugs that we specialise in. They’re hand made with only the finest fibres, and they’ll return to their former glory with the tender love and care from our devoted rug care specialists.

Persian Rug Cleaning Experts

Persian Rug Cleaning

Persian Rugs have been hand made for over 2,500 years, with the techniques and skills being handed down over generations. Every single one is unique, and, if cared for properly, will also be handed down over the generations. Not if you do a Persian Rug wash yourself, however – you need to use a professional rug cleaning service now and again, before you can put it in your will!

Oriental Rug Cleaning services

Oriental Rug Cleaning

An Oriental Rug can be made from a range of fabrics, including silk, wool or cotton, and come from an area stretching from Morocco to Northern India. The one thing they have in common, however, is that they are all hand-made, meaningful and represent the dominant culture or faith of where they’re woven. As above, however, don’t do an Oriental Rug wash yourself. You could end up damaging it.

Designer Rug Cleaning specialists

Designer Rug Cleaning

Less traditional but refined nonetheless, many of the more modern designer rugs around today have also been designed to last, but only if (yes, you guessed it!) you use a professional rug cleaning service, like ours. Many designer rugs are made with wool, and professional wool rug cleaning just happens to be a speciality of ours, too.

Rug Cleaning Sydney – The Process

With decades of experience under our belts, there’s very little we don’t know about cleaning rugs. Despite all of that, however, it really is the rug that decides the process, not us.

Rugs come in so many different shapes, sizes, fibers and constructions, with various dye types and origins. Especially when it comes to handmade rugs, no two are the same, which is why we take a tailored approach to washing your rug, ensuring the best possible clean, while being as gentle as possible too.

“The rug decides the process, not us.”

State-Of-The-Art Facility
& On-Site Rug Cleaning Service

If possible, we’ll always take your rug to our state-of-the-art, WoolSafe verified rug
cleaning facility in Sydney. We have all the right equipment and products at hand, and it’s run by our experienced, highly trained and passionate technicians, who are all direct employees.

We also engage with trainers and consultants on a regular basis, ensuring we’re at the forefront of all the latest rug washing technology and developments, providing the best possible result for your investment piece.

For those rugs that are installed or are unable to be taken from the site, we provide an onsite rug-cleaning service too. In most cases, however, we‘ll recommend offsite cleaning to deliver the best result possible.

The Right Product
for the Rug

We select the pre-conditioner and detergents based on the fibre type, and have a full selection of products to suit silks, viscose and synthetics. Every type of fibre imaginable, in fact, we have the right formula to clean it, and with wool rugs we always use Woolsafe-approved detergents.

Environmentally Friendly Detergent
If you’d like to go with a slightly greener option, we also have GECA approved pre conditioner and detergent, and naturally derived fabric rinse and stain treatment options too. Just let us know if you’re interested, and we can run you through the process. 

Developing a
Rug Wash Plan

The first step is to assess the rug, and then develop an appropriate plan to suit the fibers, composition & construction, stains and condition of the rug. All of this is communicated to you before we begin.

Given our process isn’t a one-size-fits-all solution, we’ll lay out one of the most frequent approaches to cleaning rugs below, covering a combination of hand cleaning with state-of-the-art equipment, and a more delicate hand-cleaning-only process, requiring more time, patience, steps, and floor space.

Most Frequently Used Rug Cleaning Process

A large portion of our rugs are cleaned with a variation on the process outlined below.

1. Rug Check-in and Inspection

This is probably the most important phase of the full wash process, as it helps us determine the best approach possible.
During this phase we’ll:

– Confirm measurements
– Check fiber content (tested if required)
– Determine composition and construction
– Conduct dye/color fastness testing
– Perform UV light/moisture test
– Assess and note soiling, spots, stains, and contamination 
– Provide a full condition report

2. Dry Soil Removal

Next we’ll remove the dry soil from the rug, which prevents it from turning into sludge and mud when we begin ‘pre-soak’ part of the clean. All rugs suitable are vacuumed, and then one or more of the following processes is carried out:

– Automatic strap duster, which beats the back of the rug to dislodge all the dirt
– Manual dusting, where walk-behind machines and hand tools are used. 
– Compressed air dusting, using high pressure air to dislodge the dirt

In most cases two or more of these methods are used, and it’s not the case of one method is best, rather, the construction of the rug determines the best way to dust it. Be aware, using the wrong method can cause damage to the rug, which is why we have the full range of options available.

Please note: If the rug has been soiled with urine, it will be pre-decontaminated after the dry soil removal process.

3. Rug Pre-Soak

Your rug is now placed in a specially designed soak tub, with the pre-soak treatment specific to the fiber, construction, and soiling of the rug. The dwell time varies depending on the rug itself, and how heavy the soiling too.

4. Pre-Conditioning Pitt Wash

The rug is now placed in our custom-designed pit, and the correct pre-conditioning treatment is selected, with the product to the fiber. A series of brushes are used, that may be operated manually or by push/walk-behind machinery. This process is generally repeated until the water runs clear, and the rug is completely flushed.

5. Automatic Wash Tub

The rug is then placed in the wash tub, where it slowly and gently dances around and the last remaining soiling, odors, and final partial decontamination process occur.

6. Final Wash and Rinse Treatment

Many rugs will now enter our state-of-the-art, automatic rug washing machine, while some head back to the custom pit for additional manual cleaning. Once again, the correct wash solution for this stage and fiber is used, and a series of brushes scrub the front and back of the rug. A fiber rinse is also applied, which helps remove the final detergents, softens, naturalizes, and aids in quicker drying.

7. Rug Centrifuge

The rug is now placed in one of our centrifuge machines at high speed, where up to 95% of the moisture is removed.

8. Drying

Once it’s out of the centrifuge we’ll give your rug a light groom before placing it in the drying room where we can control the heat, temperature, and humidity with our state-of-the-art technology. Our system includes dehumidifier, commercial fans, air filtration with HEPA filters, and a humidity and heat-controlled system from Europe.

All of this allows us to dry your rug efficiently, and within the right parameters, which is critical to achieve the optimum result. The rug is then hung or dried flat, depending on what’s best suited for the rug.

9. Final Rug Treatments and Spotting

Not all rugs need any more attention by now, however if they do, you’ll know it involves some of the more difficult stains and issues to deal with. This is where true chemistry, knowledge, and passion come into play, and we’ll perform and the final treatments and hand spotting if required.

10. Rug Hand-Grooming

We’ll groom the rugs by hand now, ensuring the correct brushes and grooming tools are used, with a service of brushes often used to provide the best finish.

11. Final Check

Now your rug is ready we’ll perform a moisture test and a final once over, take the outgoing photos and prepare a report, then roll it up ready for pick up, or delivery to your home, venue, office, or lobby.  

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